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Feature

IT services for small and mid-sized businesses

Reliable IT. Room to move forward.

Incite handles technical support, networks, servers and backup. We also modernize your systems and build custom tools, so your team can focus on the work that matters.

Talk to our team See services and prices

30-day satisfaction guarantee

A tidy server rack with neatly bundled cables and soft cyan status lights, beside a bright white workspace with a laptop
Fig. 1A tidy rack beside a clear workspace. IT that keeps your business moving.

Getting started

Three steps to managed IT.

1

Talk to us

Tell us how your IT works today and what gets in the way. We listen first and ask the right questions.

2

Get a clear plan

We review your environment and propose a scope with defined services, responsibilities and pricing.

3

We run, you grow

We take over support and infrastructure, deliver projects in stages and keep you informed along the way.

Price list

Services and starting prices.

Published starting prices for every service. Your final scope and price come in a written proposal.

  • Managed IT Support

    $95 per user/month

    Help desk and technical support for your team, with tracked requests, user management and routine device maintenance.

    Monthly, renews automatically

  • Infrastructure Management

    From $650/month

    Ongoing management of networks, servers and backups, including monitoring, updates and scheduled maintenance.

    Monthly, renews automatically

  • IT Modernization Consulting

    $165/hour

    Assessment of your current systems and a practical roadmap for upgrades, cloud adoption and security improvements.

    Billed by the hour

  • Custom Web Systems

    From $12,000 per project

    Web applications built around your workflows, delivered in planned stages with documentation.

    Per project, in stages

  • Systems Integration

    From $3,500 per project

    Connections between the software you already use, to automate data flow and reduce manual work.

    Per project, in stages

What you get

The basics, kept stable. The next step, planned.

A laptop and headset on a light gray desk next to a notebook with handwritten notes, soft daylight.

Support that knows your setup

Your team gets help from people who know your environment. Issues are logged, tracked and closed with clear notes.

Close-up of a network switch with neatly labeled-free patch cables in navy and cyan, crisp focus.

Infrastructure under watch

We manage your networks and servers with a routine. Updates, monitoring and maintenance follow a plan, not a crisis.

An external backup drive and a small server unit on a clean white shelf, cool LED glow.

Backups you can check

We configure and review backups of your critical data. You know what is protected, where it lives and how restores work.

Modernization with a roadmap

We assess your current systems and map practical next steps. Each change is planned around your budget and your operation.

Custom tools for real workflows

We build web systems and integrations that connect the software you already use. Less manual work, fewer copy-paste errors.

Security built into the routine

Access, updates and data protection are part of how we work every day. Security is a practice, not an add-on.

To give small and mid-sized businesses dependable, secure IT and the tools to work more productively.

Our mission

Commitments

How we work with you

  • Published starting prices for every service
  • Direct support channel: [email protected]
  • Clear written policies on contracts, cancellation and refunds

Profile

A technician seen from behind at a clean white desk with two monitors showing abstract network diagrams, daylight from a
Fig. 2Support, infrastructure and software under one team.

About Incite

Incite Tecnologia da Informação is an IT partner for small and mid-sized businesses. We bring support, infrastructure and software development together under one team.

Our name comes from the idea of inciting progress. We keep the basics stable, so your company has the confidence to modernize, automate and grow.

contact our support team

Our mission

To give small and mid-sized businesses dependable, secure IT and the tools to work more productively.

INCITE TECNOLOGIA DA INFORMACAO LTDA · Reg. 13.292.648/0001-20 · Rua Pereira Da Cunha, 107, SALA 104-A - Ana Nery, Santa Cruz Do Sul - RS, 96835-090 · [email protected] · +5551995536543

Questions

Questions before you start

What kind of businesses do you work with?

We focus on small and mid-sized businesses that need reliable IT without building a large in-house team. contact our support team

How does payment work?

Ongoing services such as support and infrastructure management are billed monthly. Consulting is billed by the hour, and custom development is billed per project in stages. contact our support team

How do I cancel a monthly service?

You can request cancellation through our support channel. contact our support team

How do I request a refund?

Contact our team with your invoice details and the reason for the request. contact our support team

How fast do you respond to support requests?

Response times depend on the plan and the severity of the issue. Monday to Friday, 9 a.m. to 6 p.m.

How long does it take to get started?

After the initial conversation, we assess your environment and send a proposal. contact our support team

How long does a custom system take to build?

It depends on the scope. We define the stages and the schedule in the proposal, before work begins. contact our support team

Do you offer on-site support?

contact our support team

Ready for IT you can rely on?

Tell us about your setup and your goals. We will come back with a clear plan and a straightforward price.

Request a proposal