Refund Policy

We want you to be satisfied with the IT services of INCITE TECNOLOGIA DA INFORMACAO. This policy explains how to request a refund. Effective date: 2026-10-23.

Returns and exchanges

We sell services, not physical goods, so there is nothing to return or exchange.

If a service did not meet what was agreed, please contact us first. We will review the issue with you.

Refund period

You may request a refund within 30 days of purchase.

How to request

E-mail [email protected] with your order number and a short description of the issue. You may also call +5551995536543.

We answer within 2 business days.

How you are refunded

Refunds go back to the original payment method within 5–10 business days after approval.

Card statements may take one or two billing cycles to show the refund.

Exceptions

Custom-made or personalized items cannot be returned, except in case of defect.

Contact

INCITE TECNOLOGIA DA INFORMACAO LTDA · [email protected] · +5551995536543 · Rua Pereira Da Cunha, 107, SALA 104-A - Ana Nery, Santa Cruz Do Sul - RS, 96835-090.